Prog-It is for looking an addition our versatile support team in Vantaa.

If you have worked a few years with desktop support  and have had exposure to Azure, M365, Intune and Admin center but want to work deeper with those services, look no further!

As a First Response Engineer in Prog-It you will work in modern system configurations with high demands for security, reliability, and flexibility. You will have the opportunity to take a bigger responsibility and work more in-depth with the systems we use.

The work will vary and include tasks and responsibilities such as:

• Remote and on-site customer support, including network, server, and workstation assistance.
• Daily infrastructure activities, such as troubleshooting and issues resolution.
• Setting up environments and resources as per customer change requests.
• Administration of Windows servers and Azure resources using Windows Admin Center and the Azure Dashboard.
• General administration and security measures in M365 Administrator and Intune.
• Automation and scripting using tools like PowerShell to streamline tasks and manual work.

Your Profile and Qualifications:

We are looking for individuals with at least one year of experience with IT infrastructure in medium-sized environments. Having a broad overall experience is more valuable than deep specialization.  

You should have knowledge in several of these areas:

• Customer interaction and user and desktop support.
• Administration of Microsoft systems through Windows Admin Center.
• Administration in M365, Intune, and Entra.
• Troubleshooting skills for both Mac and Windows.
• Working with file synchronization and sharing tools like Datto or similar systems.
• Automation of manual tasks using PowerShell, for instance.

Having certifications or training in areas like Windows Server, Azure, or M365 is highly advantageous. 

To succeed with us, you are a person who is:

• Driven and engaged - You can have direct dialogue with our customers and guide them through the technical landscape on your own.
• Solution-oriented and understands system architecture at a general level.
• Communicative and possesses good teamwork skills.

This postition requires you to daily, speak fluently, read and write in Finnish.

Furthermore, a driver's license is required.

Our Offer:

• A pleasant work environment with an office conveniently located with good transportation options in Vantaa.
• Varied and versatile work.
• Interesting clients.
• Dedicated competency development during working hours
• You get to work with and in international teams.
• Collective agreement, and bonus system.
• Wellness allowance and occupational pension.